Support

NanoGig is made by one person in spare time. Support is best effort, and usually quickest when you include the details below.

First, check the manuals

• App troubleshooting: connecting, the pedal chooser on every launch, browsers.
• Screen getting started and the board guides.

The app

Report problems and ideas on GitHub issues. Please include your device and browser, the pedal's firmware version (Menu in the app shows it), and the app's log: Menu → Log → copy, then paste it into the issue. The log is encrypted when copied, so it is only readable for support.

NanoGig Screen and kits

Email [email protected] with your board, the firmware version (Settings → page 3) and what you see. For licenses and orders, include your order number and the chip ID the installer or the screen's Activate screen shows.

Problems with the pedal itself

NanoGig is not a Neural DSP product. For the pedal, Cortex Cloud or your presets, contact Neural DSP's own support. If something only goes wrong while NanoGig is connected, tell us first.